Refund and Returns Policy

Effective Date: [22 JUNE 2024]

At AQskin, we strive to provide our customers with the best shopping experience possible. Please
read our Shipping and Return Policy carefully to understand our procedures and policies.
Shipping Policy

1. Shipping Destinations
   We currently ship to the following locations:

• Domestic (within [Germany])

1. Shipping Methods and Rates
   We offer the following shipping options:

• Standard Shipping: [Estimated delivery time, e.g., 5-7 business days]
• Expedited Shipping: [Estimated delivery time, e.g., 2-3 business days]
• Overnight Shipping: [Estimated delivery time, e.g., 1 business day]
  Shipping rates are calculated at checkout based on your location and the shipping method selected.

1. Order Processing Time
   Orders are processed and shipped within [1=2] business days of purchase. Please note that orders
   are not processed or shipped on weekends or holidays.
2. Tracking Your Order
   Once your order has been shipped, you will receive a shipping confirmation email with a tracking
   number. You can track your order using the provided tracking number on the carrier’s website.
   Return Policy
3. Eligibility for Returns
   We accept returns for items that meet the following conditions:

• Items must be returned within [3] days of delivery.
• Items must be unused, unworn, and in their original packaging with all tags and labels attached.
• Items must not be marked as final sale or non-returnable.

1. Return Process
   To initiate a return, please follow these steps:
2. Contact Us: Email our customer service team at [[email protected]] with your order number and
   reason for return.
3. Receive Return Authorization: Our team will provide you with a return authorization number and
   instructions on how to return your item(s).
4. Ship the Item(s): Pack the item(s) securely in the original packaging and include the return
   authorization number. Ship the package to the address provided by our customer service team.
5. Refunds
   Once we receive and inspect your returned item(s), we will process your refund. Refunds will be
   issued to the original payment method within [14] business days. Please note that shipping costs are
   non-refundable.
6. Exchanges
   We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return
   process to return the original item and place a new order for the desired item.
7. Damaged or Defective Items
   If you receive a damaged or defective item, please contact us immediately at [[email protected]]
   with your order number and a description of the issue. We will provide instructions on how to return
   the item and receive a replacement or refund.
8. Non-Returnable Items
   The following items are not eligible for return:

• Gift cards
• Final sale items
• Custom or personalized items
  Contact Us
  If you have any questions about our Shipping and Return Policy, please contact us at:
  AQskin
  [[email protected]]
  [+49 176 70389110]
  By placing an order with AQskin, you acknowledge that you have read and understood this Shipping
  and Return Policy and agree to its terms.